We would suggest to double check your card details. I have twice ordered from this website (years apart) and both times my items were not sent out. They have such cute styles, but the clothing quality is so bad. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. This will be automatically applied to your account attached to the email address used for the order. You can email us at resolution@lucyinthesky.email! I have been waiting for almost three weeks and still haven't got my money back. I will definitely order from this website again. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. -Kate, Lucy in the Sky is an absolutely horrible company. Please email us at resolution@lucyinthesky.email. It is an eligible payment method for all U.S orders over $35. Poor Customer Service! 5726 Solutions. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Intellectual Property, Software and Content. -Kate. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Tip for consumers:Do not buy from this company. For my troubles, I've been offered a $25 store credit. It said delivery between 9/30 and 10/12. Their trendy collections are always changing and they offer many sales. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Lucy in the sky is our GO TO for all things special occasion. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Excellent Customer Service, Quality Name Brands. By December they were all expected to arrive, but none of them had even shipped. My advice to anyone. If you want to make a complaint to the Sky customer service team, they can be reached on . Incredibly scammy and misleading. All orders are subject to availability and confirmation of the order price. It is 9/23 no dress. Search. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. I messed up my address and they were quick to help and fix my mistake. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. These numbers are generally staffed between the hours of 7 am to 11 pm every day. 1860 500 6633 is Tata Sky WhatsApp customer care number. We're so sorry to hear that there was an issue with your order. You can email us at resolution@lucyinthesky.email for any further assistance. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. United States. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. I regret buying anything from them. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. They have a great live chat setup and I like that they're always ready to help. Facebook is showing information to help you better understand the purpose of a Page. We do not provide information to these agencies or companies for marketing or commercial purposes. Hi KM, Products used:None package arrived too late. I threw out all the clothing. We will not be liable if for any reason this Website is unavailable at any time or for any period. Have e-mailed twice in the last week with no response! The stated ship times cannot be altered with the delivery method. where you can enter your landline number to check the service. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Published by 9138-4529 Quebec Inc. on 2022-08-31. Go to our site to chat with our support team or email us at support@lucy.co! Do not order from here. Yes, it says so on the website -- READ THE FINE PRINT. We're so sorry to hear about the order. Lost or stolen. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. I have emailed them three times and tried to do the virtual chat but it never works. Shop now at www.lucyinthesky.com. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? 6) Actor William Shatner also covered the song in dramatic, spoken-word style. But Sarah S got my exchange going and it will make it in time! Article created 4 years ago. Only store credit even though clothing size is not standard. This is the only time I ever have ordered something online when the seller would only give store credit. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. We have no idea when the dress will arrive or if it will arrive on time. Thanks for your feedback. What Is Lucy in the Sky? -Kate, it was my first time ordering from Lucy in the sky. I would never recommend purchasing from this company unless you don't care if you ever get the item. From time to time, we may restrict access to some parts or all of this Website. Number of comments: 0 Please email us at resolution@lucyinthesky.email so we can look into this for you. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Yes! Please email us at resolution@lucyinthesky.email for further assistance. Do not purchase from Lucy in the Sky. Share. I ordered a dress on 9/18. Registered: 04-01-2009. on 10-08-2013 09:47. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, my party is april 10. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Sky Phone Number 2. This site promises to ship an item by a certain date. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Here are 8 tips for writing great reviews. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. They said they will refund me within 10 days without any explainations for their lateness. We're so sorry about the delayed style. I was never updated or contacted. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. My daughter has an event Nov. 19. BROADBAND. I did the Level 2 Customer Service Practitioner course. We're so glad we were able to help with the return. This consists of doing coursework over 15 months. Contact Us. Unfortunately after an order has shipped with USPS we cannot update a shipping address. -Kate. Sky's customer service number. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Help and support; Contact BT; Back. Hi Sonam, Thanks for your feedback. The dress is also incredibly thin and doesn't have much structure. Thanks for your feedback. lucy in the sky. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Sorry to hear that you had trouble reaching out to us. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Do not trust this shop to deliver. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) If you need your dress for a specific date you might want to find a different one. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Technical support. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. How would you even know if something would fit or if you'd like the quality? "lucy in the sky. The dress did not fit correctly and they will only give you credit no refund. We reserve the right to withdraw linking permission without notice. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. | Read 5,961-5,980 Reviews out of 6,594 All such rights are reserved by www.lucyinthesky.com and its licensors. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Tip for consumers:Absolutely no refunds unless it arrived damaged. You must not misuse this Website. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. International delivery is 5-10 business days. Prom season is here, and you deserve to look and feel amazing for your big party! If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Cassandra M. went beyond. . Message KYLA via the following: We'd love to find a resolution due to this issue. O2 do tend to change them occasionally if they become oversubscribed. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Contact from abroad. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. If the issue persists, we would suggest to follow up with your bank. The dress we purchased did not fit at all like the photo depicted on the site. Do not buy from them. 90015 Caveat emptor. Luckily I was able to return it and get store credit pretty quickly. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. -Kate. No further information is required on your end, the return label has all your information. Our small is generally the equivalent of a US Size 2. Please use the following size guide to help determine your size of clothing. Absolutely terrible customer service. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Phone Email. Hi Jay, Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Why just give your money to a site without the opportunity to try and return an item? Tip for consumers:Returns usually only give store credit. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. i am from spain. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Not Available. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. - Check in with your local post office, as packages are often held there for pick up. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Oh no! Both dresses arrived back to back and they looked nothing like it did online. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Thanks for your feedback. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. We're so sorry to hear about the order. We're sorry to hear that you had issues with your order. | Read 5,941-5,960 Reviews out of 6,586 You can also visit this article for more information on getting support! If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. , over 6 weeks. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. She responded quickly and answered all my questions. I reached out to customer service numerous times and have not had a response. Is Tata Sky service free? - Kate, Hi Chris! If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Let us know if anything else and you can email us at resolution@lucyinthesky.email! -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! You can email us at resolution@lucyinthesky.email! Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I ordered 4 items and once I received 2 of them and saw how bad the quality was. Remember, you can do most things online at Sky.com. Contact BT for help and support with your BT broadband, TV, home phone or mobile. There are no fees if you pay on time. My item did not arrive in the alotted time it was supposed to with NO communication from the company. - Kate, Hi Gosset! Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Us either! We may also share information with companies assisting in fraud protection or investigation. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Beyond disappointed. Please email us at resolution@lucyinthesky.email if anything else. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Lucy in the Sky, Inc. operates this Website. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Daughter bought a dress for homecoming from this site. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. A store credit is automatically applied to an account attached to the email used for an order. We're so sorry to hear about the order. Thanks for your feedback. If i order now when i will receive it? -Kate. 03337591728. You will receive your tracking number once your style/s have been shipped. -Kate. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Don't take the risk and give them your money. i live in texas and ordered a dress on sunday earlier this week. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I have emailed twice and now we are scrambling for a dress for homecoming the week of. We'll send her your regards! The complete opposite of lawyer James, Nathan is carefree and fun. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Super fast and helpful; won't hesitate to order from the site/company again! If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Either you embrace "diaper astronaut love triangle" or you don't . -Kate. Not to mention that the slip underneath hardly covers anything. Ordered my daughter a winter formal dress. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. The 24/7 chat is turned off and nobody bothered to respond to my email. Mar 16, 22 (Updated: Sep 23, 22) Hi Mandy, We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. I absolutely love Lucy in the Sky's Customer Service!!! Horrible customer service. Annoying, right?! I HAVE MY TRACKING NUMBER. Return policy is awful and as slow. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. As soon as you place the order, it is processing on our end. Shop Lucy in the Sky They just keep everyone's money, don't send anything. We therefore have no responsibility or liability for the content and activities of these linked sites. Please let us know if we can help any further. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. CABLE TV. Saved jobs I emailed on 9/16 noone has contacted me. Sky Fax. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. -Kate. Do the dresses come within two weeks and is it worth the money? Our styles are designed exclusively in Los Angeles. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. It is a no for me. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. I was horrified. Moving home . We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. | Read 181-200 Reviews out of 6,679 Our privacy policy, which sets out how we will use your information. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. I will absolutely be reordering a new size and be a returning customer! These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. -Kate. Thanks for your feedback. If you're reaching out to us regarding an order, please have your Order ID in your message. We're so sorry to hear that you had issues with your order. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Then, the item never ships. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. It is an eligible payment method for all U.S orders over $35. -Kate.
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