These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Please try again in a few moments.? All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. We are not required to agree to your request, and we may say "no" if it would affect your care. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. that you are authorized to address the patient's billing matters. Your data should be available again once the systems are updated. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? We can share health information about you with organ procurement organizations. Please try again later. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Cookies are used for system performance functionality. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We must follow the duties and privacy practices described in this notice and give you a copy of it. We can use and share your health information to bill and get payment from health plans or other entities. We are required by law to maintain the privacy and security of your protected health information. Improve your quality program performance with expert, end-to-end support. through the athenaPatient app? Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Collect more of what youre owed faster with services that support billing efficiency. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Registered Patients; Doctors etc. How do I manage my saved credit and debit cards? How do I manage my saved credit and debit cards? This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. trouble logging in, password assistance, access to family members information etc.) As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. When you click the. Dial 911 in the case of a medical emergency. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. In case of a medical emergency, call 911. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We are allowed or required to share your information in other ways . Surpass your goals with the support of our expertise, technology, and data-driven insights. Enter the answer to your security question. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. You can ask us not to use or share certain health information for treatment, payment, or our operations. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. Save time and boost clinical efficiency with our fully integrated, hands-free products. Please update your browser to continue using our site securely. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. Yes. What if I dont remember my Patient Portal email? Where did they go? powered by. We will say "yes" to all reasonable requests. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Deliver quality care more easily with support that lets you focus on your patients. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. This website uses encryption software. When you see this error, a problem has occurred with the app loading your data. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Here, you will see a list of all the Patient Portals you have access to. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. . In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Accomplish meaningful clinical work on the go from your mobile device. Note: This page should only be . athenahealth is your provider's trusted billing partner for secure online payment. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. . We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. You can ask us to correct health information about you that you think is incorrect or incomplete. We may say "no" to your request, but we'll tell you why in writing within 60 days. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. To do this, you must create a password for your account by clicking the. The Portal does not respond to web browsers' Do Not Track signals. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. It is your responsibility to login to your Patient Portal account and read the messages promptly. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Relieve your team of administrative work and let us complete it more quickly and accurately. What if I'm unable to access the Patient Portal? Explore apps and services that integrate with our solutions to optimize workflows and practice experience. powered by. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. You have the ability to accept or decline cookies. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will say "yes" unless a law requires us to share that information. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Example: We use health information about you to manage your treatment and services. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Select the message type from the dropdown options based on the topic of your question. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration.